ABTA recently conducted its first Complaints Handling Workshop of 2013.Aimed at frontline staffs within the travel industry who deal with customers and complaints on a regular basis, the one day workshop focused on developing core skills in an informal environment. During the day-long workshop delegates listened to presentations in areas including an overview of obligations under ABTA’s Code of Conduct, the importance of managing industry relationships and responding to complaints using social media.
Launched in January 2012, Travel and Tour Asia, a travel trade media and an information platform, is an all-inclusive B2B travel ezine catering to our readers in Asia. [TTWASIA.BLOGSPOT.COM]
Tuesday 22 January 2013
ABTA's Complaints Handling workshop draws attention
ABTA recently conducted its first Complaints Handling Workshop of 2013.Aimed at frontline staffs within the travel industry who deal with customers and complaints on a regular basis, the one day workshop focused on developing core skills in an informal environment. During the day-long workshop delegates listened to presentations in areas including an overview of obligations under ABTA’s Code of Conduct, the importance of managing industry relationships and responding to complaints using social media.
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